Sample Quiz for Practice


  • Which of the following is not an example of poor quality?

    • Product is delivered late
    • Product is delivered with poor instructions or directions for use
    • Product breakdowns unexpectedly
    • IPrice of the product is higher than any other similar product


  • What is the objective of quality control?

    • To ensure each finished product meets the standard set by the business for a quality produc
    • To reduce the need for investment in R & D
    • To compare the product of the business against competitors
    • To replace products returned by unhappy customers


  • The process by which new product are developed which meets customer needs & wants, and where existing products are improved following customer feedback, is known as:-

  • Kaizen
  • Research & Development
  • Marketing Planning
  • Total Quality Management


  • One of the advantages of tem work is:-

  • It breaks down barriers between internal customers and suppliers
  • It results in promotion
  • It results in salary increment
  • None of the given options


  • What is Quality?

  • Meeting and exceeding the customer’s expectations
  • Adding extras to make the customer happy
  • The degree to which the project meets requirements
  • Conformance to management’s objectives


  • Which of the following is TRUE for higher costs of quality?

  • Doing the wrong thing in the wrong way
  • Doing the wrong thing in the right way
  • Doing the right thing in the wrong way
  • Doing the right thing in the right way


  • The means for staff to perform their tasks right the first time is a benefit of implementing the quality management system.

  • True OR False


  • What is quality for any organization?

  • Solution
  • Problem
  • Specification
  • Project


  • What is the traditional view of quality?

  • Quality is measured by establishing an acceptable level of conformance
  • Quality is measured by establishing an acceptable level of employee satisfaction
  • Quality is measured by establishing an acceptable level of nonconformance
  • Quality is measured by establishing an acceptable level of both conformance & nonconformance.


  • Which of the following is required to ensure quality?

  • Absence of wastage
  • Absence of defects
  • Absence of variations
  • Absence of specifications


  • Brainstorming refers to which of the following?

  • Mess finding
  • Fact finding
  • Problem finding
  • Idea finding


  • ISO 9000 Certification:-

  • Aims to promote top management’s commitment to TQM
  • Certifies products and their manufacturing processes
  • Does not apply to service industries
  • Is seen as a customer requirement


  • __________________ is the judge of quality

  • Customer
  • Supplier
  • Producer
  • None of these options.


  • Deming cycle was developed to link the production of a product with consumer needs.

  • True OR False


  • What is the only tool of the seven tools that is not based on statistics?

  • Pareto Chart
  • Fishbone diagram
  • Scatter diagram
  • Histogram


  • Which of the following statements is not true about Total Quality Management (TQM)?

  • TQM is focused on improving product & customer service quality
  • TQM is expensive to initiate
  • TQM requires top management support
  • TQM requires ISO 9000 certification


  • Which of the following may be a dimension of Quality?

  • Performance
  • Conformance
  • Reliability
  • Durability