Problem Solving Techniques & Communication Skills

Who Should Attend?

For all Middle/Senior management employees from Mfg/Operation, Sales & Service, HRD, Finance department, & other department employees of an Organization.

In house training program can be organized for a group of  15 to 20 nos of participants your work place(per batch).

Course Methodology

Course Duration: 2 Days

Day 1

  • Background of Six Sigma
  • VOC, Kano Model, CTQ
  • PDCA Cycle
  • DPU, DPMO, Standard deviation, Sigma level
  • Cp, Cpk
  • C & Diagram, C & E Matrix
  • Why Why analysis
  • Process Model, Process Mapping

Day 2

  • 7 QC Tools
  • Lean Tools basics
  • VA & NVA activities
  • 7 Wastes
  • 5S awareness
  • Project case studies discussion
  • Process improvement
  • Discuss course content
  • Collect fee
  • Send course material by post
  • Send agenda for conducting the course
  • Decide time and date of conducting course, first session, 2 hours
  • Give quiz
  • Receive replies
  • Give correct answers, with explanations
  • Continue with second session, on similar lines
  • After the analyse phase is over, start with the project charter discussion
  • Support for improvement phase of the project and theory part with course material
  • Fee collection to be completed before improve and control phase
  • Repeat 2 hours sessions, at mutual convenience

Take Away of the Program

  • Decision making ability will increase, reduce defects/errors/rejection % in process 
  • Implementation of Lean tools will create a culture of problem solving during process with suistance
  • Continuous improvement with small change
  • Good house keeping
  • Reduce VA, NVA activities in organization, reduce various wastes in an organization
  • Increase sigma level of process