Process Excellence Program

Process excellence deals with identifying key process input
variables, and ensuring they are set up correctly.

Every process needs identification of correct resources and
get them available at the right time, and be cost effective.

Process excellence calls for ensuring key output of the process,
often called CTQs, achieved, to satisfy the customer. Hence while
designing a process, it is important to decide testing documentation
of the customer, process inputs archives, process monitoring
results.

WHY REQUIRED?

Process excellence calls for ensuring we design a process wherein
no wastes, defects, occur. All resources are effective. This calls
for process owners to be involved in various tools like, kaizen,
5 – S, etc. Its training and utilisation, Study of the process, its
improvements, based on customer feedback is key to achieve
repeat business. The key is to achieve CTQs of customers, in
such a way that top line and bottom line targets are achieved.

HOW TRAINING GIVES PROCESS EXCELLENCE?

Under lean and six sigma there are various tools and techniques
which ensure operational matrices are achieved. These are
related to manpower, material, defects, wastes, documentation, etc.

With proper training, these optimisation of resources is done and improvements achieved. This leads to top line and bottom
line target fulfilment.

BENEFITS OF PROCESS EXCELLENCE –

First time right is the need of the hour in business. This is
achieved through process decisions. Once the basic setup
falls under the culture of process designs, changes,
the organisation starts implementing process work of other
activities of product mix, financial planning, market gaps, etc.

This leads to improved results of SWOT of the organisation,
reflecting in a better balance score card.

Everything begins with people, processes, participation,
potential, performances leading to a growth based organisation
meeting targets.

six sigma Wikipedia – https://en.wikipedia.org/wiki/Six_Sigma