Problem solving techniques & communication skills

    • Definition of Quality, Voice of Customer, Variance, Sigma level, PDCA cycle,
    • Root cause analysis, Pareto chart, 
    • Cause & Effect Diagram/Matrix, Awareness of FMEA
    • Why Why Analysis(5W & 2H).
    •  Importance of Communication & Listening skills,
    • Attributes & barriers of effective communication
    • Advantages of fearless communication
    • How to solve problems with effective communication skills.

Course Duration: 1 day.

For all Middle/Senior management employees from Mfg/Operation, Sales & Service, HRD, Finance department, & other department employees of an Organization.

In house training program can be organized for a group of  15 to 20 nos of participants your work place(per batch).

Take Away of the Program

    • Customer satisfaction
    • Good root cause analysis & Team work.
    • Positive attitude towards work, Participation of every participant.
    • These skills will enable effective meetings.

We all experience that meetings are conducted in most Organizations but they get dragged into non-essential & non relevant points. This leads to wastage of time & avoidance of meeting. But a single input of attending IFQ’s training program in cross functional areas like:- kaizen & team work, 7 QC tools & leadership, Problem solving techniques & communication skills etc., can change approach & mind-set of employees during meetings & brain storming sessions.   

Certificates will be issued to the participants after examination.