- Product is delivered late
- Product is delivered with poor instructions or directions for use
- Product breakdowns unexpectedly
- Price of the product is higher than any other similar product
- To ensure each finished product meets the standard set by the business for a quality product
- To reduce the need for investment in R & D
- To compare the product of the business against competitors
- To replace products returned by unhappy customers
- Kaizen
- Research & Development
- Marketing Planning
- Total Quality Management
- It breaks down barriers between internal customers and suppliers
- It results in promotion
- It results in salary increment
- None of the given options
- Meeting and exceeding the customer’s expectations
- Adding extras to make the customer happy
- The degree to which the project meets requirements
- Conformance to management’s objectives
- Doing the wrong thing in the wrong way
- Doing the wrong thing in the right way
- Doing the right thing in the wrong way
- Doing the right thing in the right way
True OR False
- Solution
- Problem
- Specification
- Project
- Absence of wastage
- Absence of defects
- Absence of variations
- Absence of specifications
- Mess finding
- Fact finding
- Problem finding
- Idea finding
- Aims to promote top management’s commitment to TQM
- Certifies products and their manufacturing processes
- Does not apply to service industries
- Is seen as a customer requirement
- Customer,
- Supplier,
- Producer,
- None of these options.
- Pareto Chart,
- Fishbone diagram,
- Scatter diagram,
- Histogram
- TQM is focused on improving product & customer service quality
- TQM is expensive to initiate
- TQM requires top management support
- TQM requires ISO 9000 certification
- Performance,
- Conformance,
- Reliability,
- Durability
